Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Colissimo with tracking and drop-off without signature. If you prefer delivery by Colissimo Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

 

  • Your satisfaction with any bronze purchase is the key to our success.
  • All items in original condition, with the exception of custom works of art, can be returned by buyer for exchange, replacement or credit within 14 days of delivery, less 15% restocking fee and less the shipping and handling charges. (sorry No Returns is accepted after 14 day)
  • Customer is responsible for return shipping cost.
  • All items must be returned in the original packaging.
  • Custom works of art are non-refundable.
  • In the unlikely event your sculpture arrives damaged, we offer replacement or refund. In this situation, the damaged item must be reported within 48 hours of delivery. We would pay the return freight.